Information we collect and hold about you
If you use our contact us form, we need to know your full name, company name, job title, email address, phone number and any questions you ask or feedback you leave. If you have subscribed to our mailing list, we will need to know your name, email address, company name, company address, telephone number and job title.
Please note that if we do ask for your contact details, we will only use this information to notify you of products and services that would be of use to your company.
We never spam, sell or rent email addresses, and there's an easy unsubscribe in every email you'll receive. Alternately you may opt out by:
- Declining the service offered when registering to our mailing list
- Following the instructions that we include in each of our mailers
How we use your information
We store your data on a secure database on cloud-based servers and HubSpot, our Customer Relationship Management system [“CRM”]. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To improve customer service: the information you provide helps us respond to your customer service requests and support needs efficiently.
- To improve our site: we many use your feedback to improve our products and services
- To send periodic emails: using the email address you provide, we may send out emails periodically about new products, exclusive offers and any other information which we think you may find interesting.
- For market research: the information you provide helps us to customer our website according to your interests, we may occasionally contact you for market research purposes
- Internal record keeping: to keep our records up to date and compliant with GDPR
Your individual rights
As a user, under the GDPR, you have the right to:
- Be informed
- Have access to your information
- To rectification
- Restrict processing
- Data portability
- Not be subject to automated decision-making including profiling
We handle subject access requests in accordance with the GDPR. For more information on GDPR visit the Information Commissioners’ Office ["ICO"] website
Your right to complain
You have the right to be confident that we are handling your information responsibly and in line with good practice. If you believe that any information we are holding on you is incorrect or incomplete, please write to our Admininstration Manager, Polly Spiers, in the first instance at:
4ward Testing Ltd, 5 Hampers Common Industrial Estate, Petworth, West Sussex GU28 9NR
You also have the right to complain to the Information Commissioners’ Office [“ICO”] if you feel there is a problem with the way we are handling your data. Please write to:
Information Commissioner’s Office, Wycliffe HouseWater Lane, Wilmslow, Cheshire SK9 5AF
Or call 0303 123 1113
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We ask all visitors to sign in and out at reception and show a form of ID. The ID is for verification purposes only, we don’t record this information. Closed-circuit television (CCTV) operates inside and outside the building for security purposes. The information is viewed by us on a live feed and we don’t record it.
Cookies on our website
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
- Not use our site
- Delete our cookies once you have visited the site
- Browse our site using your browser’s anonymous usage setting
Google Analytics - We use Google Analytics to understand how the 4ward Testing website is being used in order to improve the user experience. Please note that user information is kept anonymous.
Google AdWords - We use Google AdWords code, so we can see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budgets and find out which pages you like to visit.
Links to third-party websites
Our website may contain links to third-party websites which may be of interest to you. Please be aware that once you have used these links to leave our website, we do not have any control over that other website. We cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such websites. You should exercise caution and look at the privacy statement applicable to the website in question.
The material on our site is given for general information only. You should take specific advice before taking a course of action as we do not accept directly or indirectly any responsibility for loss arising directly or indirectly from reliance on information on this site. Given that the Internet uses an open system we cannot warrant that the site and downloads reach you virus-free. You must, therefore, take all appropriate precautions for your own safety.